Quality management

Our certified quality management system

Our quality management system has been certified to ISO 9001 since 2004 and is currently certified to ISO 9001:2015. The conformity of our QM system to standards is continuously monitored by regular internal and external audits. The results of this monitoring and the input from customer audits are used to improve and optimize our processes. We are constantly setting ourselves new goals throughout the company in order to meet our high quality standards, regardless of whether it concerns the working conditions of our employees, environmental protection, sustainability aspects or the high quality standards in development and production.

„The secret of success is to understand the other person's point of view.“

- Henry Ford -

That is why we develop quality in close cooperation with our customers right from the start. Our quality planning begins in the early development phase and accompanies the project right through to the start of series production. We attach particular importance to ensuring product quality through design measures. We achieve this through risk assessments in the early development phase, for example in the form of an FMEA, and on the basis of our experience from over 40 years of product development. Every single product that leaves our company undergoes a final inspection in order to offer our customers the highest quality standard.

Suppliers

Good cooperation with our suppliers is important to us in order to make the best possible use of our partners' technical expertise and experience, which is why we rely on cooperative supplier management. We know our suppliers personally, both regionally and internationally, and regularly conduct supplier audits to gain an impression of them on site. Quality monitoring of supplier processes is part of our quality management system in order to ensure that our requirements and those of our customers are met.

Inquiries

Our quality department will be happy to help you with any quality-related questions:

Request for declarations of conformity
Information on materials (RoHS, REACH, UL etc.)
Initial sample documentation (EMPB, PPAP, PPF, customer-specific documentation)
Complaints processing
Request repair/ maintenance
Request for an 8D report

Simply send your request to info@pdshmi.com.

Complaints processing

Would you like to send in a keyboard for repair/replacement or process a complaint?

Please send us a short request in advance with the article number, quantity and error description to info@pdshmi.com. You will then receive an RMA number for further processing. Warranty cases are usually repaired and returned to you within 10 working days of receipt.